Boarding pass mistake passenger

Boarding pass: An easy mistake meant a passenger was banned from flying

Booking flights can be a stressful process when it comes to inputting bank details and checking the details are correct.

This is amplified when adding passport details such as numbers and names.

One young woman found out the hard way what happens when making an easy yet small mistake.

Ashley Collins was travelling from Ontario to Iceland with low-cost airline WOW air when the incident occurred.

She quickly found herself being banned from the flight.

The young woman didn’t put her middle name on the boarding pass which prevented her from flying

The young woman didn’t put her middle name on the boarding pass which prevented her from flying.

She told CityNews: “She handed me my passport and said I was missing the middle name on the ticket so I was denied boarding the flight.”

Yet as there were less than four hours until the flight, she was unable to change the details on it.

Ms Collins was then forced to pay for a whole new flight, which cost the same as a return flight.

She explained: “We were really looking forward to this trip. We had no options at that point.”

Boarding pass mistake passenger

Boarding pass: The passenger forgot her middle name and wasn’t allowed to fly

The poor traveller was charged $23 (£16) to change her name for the return journey and warned passengers to always “put your middle name” on it even if doesn’t seem to require it.

Not all airlines appear to need it when booking.

Whilst it may seem like a silly mistake, she wasn’t the only person to fall victim to it.

The flight attendant reportedly said, “it’s another one” to her supervisor when she attempted to board.

Ms Collins was then told 11 other passengers were not allowed to fly the day before for the same reason.

Boarding pass mistake passenger

Boarding pass: Not all airlines require a middle name when booking flights

Transport Canada spokesperson Marie-Anyk Côté told CityAM: “We encourage all passengers to use the names as they appear on the official identification they will use when travelling.

“This will minimize delays at check-in or at the boarding gate.”

Some airports and airlines are hoping to one-day scrap boarding passes altogether and use facial recognition technology instead.

WOWair has been contacted for comment regarding the incident.

US airline JetBlue and Amsterdam’s Schipol Airport are trailing the new technique.

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