Consumer group Which? said that if less than 14 days’ notice is given for a cancellation, passengers can claim between £221 and £352 in compensation under EU rules, depending on the mileage of the flight.
They can also demand to be re-routed in a reasonable time frame either with the airline or a rival.
Customers given more than two weeks’ warning are entitled to a refund but not compensation.
Passengers can claim between £221 and £352
Passengers must claim compensation by formally writing a letter of complaint to the airline
Passengers must claim compensation by formally writing a letter of complaint to the airline.
They should keep evidence, such as boarding cards and receipts, to claim expenses.
Under EU laws passengers whose flights are delayed or cancelled at any time can also claim a refund.
If the passenger still wants to travel, the airline must offer an alternative flight as soon as possible after the cancelled service.
Passengers have the right to be booked on a flight by an alternative airline if it is flying there “significantly sooner” than the original airline’s own alternatives.
Those who have to wait for a replacement flight can claim reasonable expenses, including food and phone calls.