The Civil Aviation Authority has threatened Ryanair with legal action over the cancelled flights
Ryanair has been accused of “misleading customers” by the UK’s aviation regulator.
The Civil Aviation Authority (CAA) has threatened the airline with legal action over the cancelled flights saga.
Enforcement action, the first step towards court action, has been launched by the CAA in the wake of the second round of flight cancellations.
The body claims Ryanair has “persistently” misled passengers about their rights in relation to the cancellations.
Ryanair has been accused of failing to make it clear to passengers that it was obliged to repay all expenses incurred as a result of the flight cancellations.
Ryanair cancelled flights: The airline has been threatened with legal action by the CAA
It also claims Ryanair wrongly argued that it doesn’t have to re-route passengers on rival airlines.
According to aviation legislation, airlines must offer customers either a refund or an alternative flight in the event of a cancellation.
The alternative flight can be with the airline or a rival airline if that is deemed more suitable.
Ryanair has confirmed it will meet with the regulatory body to respond to the claims.
Spokesman Robin Kiely told Express.co.uk: “We will be meeting with the CAA and will comply fully with whatever requirements they ask us to.”
Ryanair cancelled flights: The CAA claims the airline misled customers about their entitlements
The airline first announced over 2,000 cancelled flights last week, which covered the period up to the end of October.
Yesterday the airline announced a fresh wave of cancellations, including 18,000 flights from November to March.
Some customers were eligible for flight compensation in addition to a refund or alternative flight in the first round of cancellations.
But if airlines give more than two weeks notice, they are not entitled to pay compensation.
This means no one affected by the winter cancellations will be entitled to compensation.
Ryanair cancelled flights: The airline has axed 34 routes over winter
There are 34 routes that have been suspended over winter, due to the removal of 25 planes from service.
Routes affected include London Stansted to Edinburgh and Glasgow, as well as London Gatwick to Belfast.
Ryanair has announced the move in response to an error with pilot holiday leave allocation.
It will have to refund or re-route 400,000 passengers, in addition to the 315,000 already affected in the initial round of cancellations.