Qantas passenger: Her luggage was shredded and destroyed after she landed
The Qantas passenger from Australia was flying from Perth Airport when the incident occurred.
After checking in her suitcase for the domestic flight during Easter, she was to shocked to find it had been badly damaged.
She believes it was then run over, shredding the suitcase and the interior with estimations of £1,600 worth of damage.
Melissa Chung, 32, has since claimed that the airline has not compensated her as she has no insurance.
Among the damage was her laptop which the airline also claim should not have been in her suitcase due to checked luggage rules.
Other damages included her clothes being shredded as well as her make up being destroyed
Other damages included her clothes being shredded as well as her make up being destroyed, and she only found out about the damage at the baggage claim.
She told news.com.au: “My bag was in a giant plastic bag on the carousel with a note saying: ‘Come and see us.’
“From all the shredding of the stuff inside, I feel like it must have gotten stuck under a wheel or something, because the dress and the clothes — they’re just shredded.”
When speaking to the staff at the airport, they informed her that she should “claim on her insurance,” which she said she did not have due to the short flight.
“I don’t think it’s reasonable to expect people to have travel insurance for a domestic flight,” she exclaimed.
Qantas passenger: The damage cost as much as £1,600, according to estimations
While the airline asked for a receipt for the suitcase so they could repair it, she stated that it had been too shredded to fix.
She said “I expected much better. What is the point in flying Qantas over a budget airline when the customer service is so appalling?”
Express.co.uk contacted Qantas for comment regarding the incident.
The airline told news.com.uk: “We’re very sorry about the damage and any inconvenience caused.”
They also confirmed that they were investigating the issue.
Qantas passenger: She did not have travel insurance protecting her luggage
Passengers who check in their suitcase are warned to make sure they have removed their passport from the hand luggage.
A spate of problems has occurred when airlines, such as Ryanair, take luggage from passengers to put in the hold at the gate.
This then means that, if the travel document is still in the bag, they are unable to get through passport control at the other end.
The passport is then at baggage claim, meaning they are stuck on the other side of the airport.
A number of stories have revealed many travellers finding this out the hard way.